CURA SYNC TERMS OF SERVICE
These Terms of Service apply when you use the Cura Sync website or purchase products from us.
By placing an order with Cura Sync, you agree to these terms.
1. ABOUT CURA SYNC
Cura Sync supplies 4G home phones, accessories and related support to customers in the United Kingdom.
For customer support, order queries or product enquiries, contact:
hello@curasync.co.uk
2. PRODUCTS
We aim to ensure that product descriptions, photographs, specifications and prices shown on our website are accurate.
Product images are provided to help illustrate the product. Minor differences in appearance may occur.
Mobile network performance, signal strength and coverage can vary depending on your network provider, location, building construction and other local conditions.
A compatible and active mobile SIM may be required for certain Cura Sync products and features.
3. ORDERS
When you place an order, you are making an offer to purchase the products in your basket.
Your order is accepted when we confirm acceptance of the order.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
• a product is unavailable
• incorrect pricing or product information has been displayed
• payment cannot be authorised
• we reasonably suspect fraud or misuse
If we cancel an order after payment has been taken, the amount paid will be refunded.
4. PRICES
Prices are shown in pounds sterling (£).
The price payable is the price displayed when your order is placed, subject to any valid discount code entered at checkout.
Promotional offers and discount codes may be subject to separate conditions and expiry dates.
5. PAYMENT
Payment must be made using one of the payment methods available at checkout.
Orders may be subject to payment verification and fraud-prevention checks.
6. DELIVERY
Cura Sync currently offers free standard UK delivery on eligible orders unless otherwise stated.
Our expected delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Unless otherwise agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.
More information is available on our Delivery & Returns page.
7. CANCELLATIONS AND CHANGE-OF-MIND RETURNS
If you purchase goods online from Cura Sync, you normally have the right to cancel your order within 14 days after receiving the goods without giving a reason.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
For change-of-mind returns, you are responsible for the direct cost of returning the goods unless we agree otherwise.
You may inspect the product as you reasonably would in a shop. Where permitted by law, we may make an appropriate deduction if the value of the goods has been reduced because they have been handled beyond what is necessary to establish their nature, characteristics and functionality.
Full details are contained in our Return & Refund Policy.
8. REFUNDS
Where a refund is due following cancellation, it will be processed without undue delay and within the timescales required by law.
Refunds will normally be made to the same payment method originally used unless otherwise agreed.
9. FAULTY GOODS
Your statutory consumer rights are not affected by these Terms.
Under the Consumer Rights Act 2015, goods supplied to consumers must meet legal standards including being of satisfactory quality, fit for purpose and as described.
If you believe your Cura Sync product is faulty, damaged or not as described, please contact:
hello@curasync.co.uk
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.
10. SOS AND MOBILE NETWORK FEATURES
Cura Sync products may include SOS calling, SMS alerts and wireless pendant functions.
These features depend on factors including:
• an active and compatible SIM
• available mobile network coverage
• correct setup and configuration
• wireless range between the phone and pendant
Cura Sync products are not a substitute for a dedicated monitored emergency-response service.
Customers should test calling and configured SOS features after setup and periodically thereafter.
11. CUSTOMER RESPONSIBILITIES
You are responsible for ensuring that:
• your SIM is active and compatible with the product
• adequate mobile signal is available at the intended location
• important phone numbers and SOS contacts are entered correctly
• the product is set up and used in accordance with the relevant user manual
• SOS functions are tested after setup
12. WEBSITE USE
You must not misuse our website, attempt to gain unauthorised access to it, interfere with its operation, or use it for unlawful purposes.
13. INTELLECTUAL PROPERTY
The Cura Sync name, website content, graphics, written material and Cura Sync-branded guides are owned by or licensed to Cura Sync unless otherwise stated.
They may not be reproduced or used commercially without permission.
14. LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects the statutory rights available to consumers.
We are not responsible for failures caused by third-party mobile networks, network outages or insufficient signal where these circumstances are outside our reasonable control.
15. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The Terms that apply to an order are those in effect when the order is placed, unless a change is required by law.
16. CONTACT
If you have questions about these Terms, your order or a Cura Sync product, contact:
hello@curasync.co.uk
You can also contact us through the Contact page on the Cura Sync website.
These Terms do not affect your statutory consumer rights.
