CURA SYNC DELIVERY & RETURNS

Delivery made simple

Everything you need to know about receiving your Cura Sync order, tracking your delivery and arranging a return.

Free UK delivery Estimated 1–2 working days Securely packaged UK-based support
01

Free UK Delivery

Cura Sync orders include free UK delivery. We aim for delivery within 1–2 working days, although delivery times are estimates and can occasionally be affected by carrier delays, weekends or bank holidays.

02

Order Updates

Once your order has been processed, we'll send confirmation and any available dispatch or tracking information to the email address used when ordering.

03

Need Help?

If you have a question about your delivery, order or return, our UK-based support team is here to help.

YOUR ORDER

What happens after you order?

From checkout to delivery, we aim to keep the process clear and straightforward.

01

Order confirmed

You'll receive confirmation after successfully placing your Cura Sync order.

02

Carefully packed

Your phone and included accessories are prepared and securely packaged for delivery.

03

Dispatched

Once your order leaves us, you'll receive the relevant delivery information where available.

04

Delivered

Your Cura Sync phone arrives ready for you to follow the setup guidance in our Getting Started section.

RETURNS

Need to return your order?

We'll help make the process as straightforward as possible. Follow the steps below before sending anything back.

1

Contact Cura Sync

Contact us with your order details and the reason for your return so we can advise you on the next steps.

2

Prepare your item

Where possible, keep the phone, accessories, manuals and original packaging together and package everything securely.

3

Follow the return instructions

Use the return instructions provided by Cura Sync and retain any proof of postage or tracking information.

CHANGE-OF-MIND RETURNS

Your 14-day cancellation rights

For eligible online purchases, you have 14 days after receiving your order to tell Cura Sync that you wish to cancel. You then have a further 14 days to send the goods back.

14 days to notify us Tell us within 14 days after receiving your order if you wish to cancel a qualifying online purchase.
14 days to return it After notifying us, send the goods back without undue delay and within a further 14 days.
Return postage For a change-of-mind return, the customer is responsible for the direct cost of returning the goods. We recommend using a tracked service and keeping proof of postage.
Refund timing Refunds are made without undue delay and, where applicable, no later than 14 days after we receive the goods back or receive evidence that they have been sent back.
Returning the phone

Please return the phone with the accessories and manuals supplied with it and, where reasonably possible, the original packaging. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

Faulty, damaged or incorrect goods

Your rights where goods are faulty, damaged, not as described or otherwise do not meet your statutory rights are separate from change-of-mind cancellation rights. Contact Cura Sync and we will explain the appropriate next steps. Your statutory rights are not affected by this policy.

BEFORE RETURNING AN ITEM

Please contact us first where possible

Contacting Cura Sync first allows us to provide the correct return address and instructions and may help us resolve the issue more quickly. This request does not affect your statutory rights.

DELIVERY & RETURNS FAQ

Common questions

Quick answers about deliveries, returns and problems with an order.

How much is UK delivery?
Standard UK delivery is free on Cura Sync orders. Any additional delivery options available to your order will be shown during checkout.
How long will my order take to arrive?
We aim for UK delivery within 1–2 working days. This is an estimate rather than a guaranteed delivery time, and delays can occasionally occur because of carriers, weekends or bank holidays.
How will I know when my order has been dispatched?
We will send the relevant dispatch and delivery information to the email address associated with your order.
What should I do if my order arrives damaged?
Contact Cura Sync as soon as possible with your order details. Photographs of the packaging and item may help us understand what has happened and assist you more quickly.
How do I arrange a return?
Contact Cura Sync with your order details so we can provide the correct return address and instructions. For an eligible change-of-mind cancellation, tell us within 14 days after receiving the order and return the goods within a further 14 days.
What should I include with my return?
Please return the phone with the accessories and manuals supplied with it and, where reasonably possible, the original packaging. Pack the item securely and keep proof of postage.
What if I think my phone is faulty?
Contact our support team with your order details. In some cases we may be able to identify or resolve the issue without a return. If the goods are faulty, damaged, incorrect or not as described, your statutory rights are separate from the change-of-mind policy.
Who pays the return postage?
For a change-of-mind return, the customer is responsible for the direct cost of returning the goods. If there is a problem with the goods, contact us first and we will explain the appropriate return arrangements.
When will I receive my refund?
Where a refund is due following cancellation, it will be made without undue delay and no later than 14 days after we receive the goods back or receive evidence that they have been sent back, whichever is earlier where the law requires. Refunds are normally made using the original payment method unless otherwise agreed.
NEED HELP WITH AN ORDER?

Speak to Cura Sync Support

Our UK-based team can help with delivery questions, returns, damaged orders and product support.

Contact Support →