CURA SYNC RETURN & REFUND POLICY
We want you to be happy with your Cura Sync purchase. This policy explains your rights if you change your mind, receive a faulty product, or need to return an order.
CHANGE OF MIND / CANCELLATION
If you purchase from Cura Sync online, you have the right to cancel your order within 14 days of receiving it. You do not need to give a reason for cancelling.
To cancel, please email:
hello@curasync.co.uk
Please include your name, order number and a clear statement that you wish to cancel your order.
After telling us that you wish to cancel, you then have a further 14 days to return the goods to us.
RETURN CONDITION
You may inspect the product in the same way you reasonably would in a shop.
Please take reasonable care of the product while it is in your possession. If the value of the product has been reduced because it has been handled more than is necessary to establish its nature, characteristics and functionality, we may make an appropriate deduction from the refund where permitted by law.
CHANGE-OF-MIND RETURN COSTS
For a change-of-mind return, the customer is responsible for the direct cost of returning the product unless Cura Sync has agreed otherwise.
Please contact us before returning an item so that we can provide the appropriate return instructions.
REFUNDS
Once a valid cancellation has been made, refunds will be processed without undue delay and no later than 14 days after:
• we receive the returned goods; or
• if earlier, you provide evidence that the goods have been sent back.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
If you paid for a delivery service above our standard delivery option, we are only required to refund the cost of our standard delivery service.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your Cura Sync product is faulty, damaged, not as described or you receive the wrong item, please contact us at:
hello@curasync.co.uk
This is dealt with separately from a change-of-mind return.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund. Consumers also have a short-term right to reject faulty goods within 30 days in qualifying circumstances.
Where the law requires Cura Sync to remedy a faulty product, we will also bear the reasonable costs associated with returning the faulty goods.
HOW TO CONTACT US
Email:
hello@curasync.co.uk
You can also contact us through the Contact page on our website.
This policy does not affect your statutory rights.
