Support when you need it
If you’re having a problem with your Cura Sync phone, we’ll help you troubleshoot the issue, review whether it appears to be a product fault and explain the support options available to you.
Warranty & Fault Support
If you believe there may be a fault with your Cura Sync phone, contact us with your order details. We’ll help assess the issue, troubleshoot where appropriate and explain the next step.
Troubleshooting First
Some issues can be resolved quickly through setup checks. We may ask you to confirm your SIM, power connection, signal or phone settings before arranging a return.
Speak to Cura Sync
If the problem continues, our support team can guide you through what information we need and what happens next.
Clear support without limiting your legal rights
Cura Sync support is designed to help identify the problem and resolve genuine product faults. Any warranty or support we provide sits alongside your statutory consumer rights and does not replace them.
Goods should meet the required standard
Under UK consumer law, goods should be of satisfactory quality, fit for purpose and as described. If your Cura Sync phone does not meet those requirements, statutory remedies may apply.
Faulty goods are treated separately
For qualifying faults, the Consumer Rights Act 2015 may give you a short-term right to reject within 30 days, or rights to repair, replacement, a price reduction or a final right to reject depending on the circumstances.
We’ll first identify what is causing the issue
Some problems can be caused by the SIM, mobile network coverage, power supply, setup or settings rather than the phone itself. We’ll help check these points before deciding whether a return, repair or replacement route is appropriate.
Nothing on this page is intended to exclude or restrict rights that cannot legally be excluded or restricted.
We’ll help you through it
If something isn’t working as expected, follow these steps so we can help resolve the issue as quickly as possible.
Contact us
Get in touch with Cura Sync and tell us what problem you’re experiencing.
We troubleshoot
We’ll help check the setup and identify whether there is a simple solution.
We review the details
If further support is required, we’ll review the relevant order and product information.
Next steps
We’ll explain what happens next and provide any relevant support or return instructions.
Having these details ready helps
The more information we have, the easier it is for us to understand what’s happening with your phone.
Your order number or the details used when purchasing.
Let us know whether you have the Classic or Premium model.
Tell us what is happening and when the problem started.
Photos can be useful if there is visible damage or an issue with an accessory or connection.
Contact us before returning your phone
Please contact Cura Sync before sending a product back so we can troubleshoot the issue and provide the correct return instructions. This does not remove or reduce any statutory rights you may have where the product is faulty, not as described or otherwise does not conform to the contract.
Common support questions
Quick answers to some of the questions you may have if there’s a problem with your Cura Sync phone.
What should I do if my phone stops working?
How do I know whether my issue is covered by warranty?
Do I need to return the phone straight away?
What information should I send to support?
What happens if a return is required?
Should I try to repair the phone myself?
What are my rights if the phone is faulty?
Does poor mobile signal mean the phone is faulty?
Does Cura Sync support replace my statutory rights?
Where can I find the user manual?
Getting Started
View setup guidance and manuals for both Cura Sync models.
Delivery & Returns
Find information about delivery and the return process.
Speak to Cura Sync Support
Tell us what’s happening and we’ll help you work through the problem and understand the next steps.